Job description:
We are expanding our North American Team and are actively seeking a talented Professional Services Lead to join our dynamic team at our McLean, VA office.
Job Description:
As a Professional Services Lead, you will play a pivotal role in ensuring customer success by proactively engaging with customers, preventing issues, and overseeing the resolution of challenges.
Your responsibilities will include:
Taking a lead role in customer technical support, training, and field operations to drive customer success.
Managing project execution, contract deliveries, and overall operational execution.
Leading Support and Maintenance renewals, collaborating with customers and Sales leads to ensure seamless management of annual warranties and renewals.
Providing technical expertise during the sales process and supporting the sales team in promoting our CUAS product.
Participating in technical activities and processes with customers.
Serving as the customer's trusted advisor for all operational and technical aspects of their CUAS mission.
Responding promptly to customer issues and leading technical troubleshooting of both hardware and software-related issues.
Delivering local customer training sessions and product demonstrations.
Required Skills & Experience:
We are looking for candidates with the following qualifications:
Proven experience as a post-sales/professional services lead, with a background in project management and technical support for technology products and solutions.
Previous experience in technical customer support organizations and managing projects delivering products or solutions.
Consistently maintaining a positive, proactive attitude and embracing a culture of change.
Ability to travel up to 50% within the United States.
Flexibility to respond to customer calls outside of regular working hours to address customer issues.
Desired: PMP certification or equivalent.
Required Knowledge:
The ideal candidate should have expertise in the following areas:
Experience working with multidisciplinary systems (software and hardware).
Familiarity with RF systems.
Knowledge of Networking & Telecommunications.
Desired: Familiarity with protocols (HTTP/HTTPS, SSH, ICMP, TCP/UDP).
If you are a results-driven professional with a passion for technology and customer success, we invite you to apply and become a key contributor to our growing team.
Qualifications:
Required Skills & Experience:
We are looking for candidates with the following qualifications:
Proven experience as a post-sales/professional services lead, with a background in project management and technical support for technology products and solutions.
Previous experience in technical customer support organizations and managing projects delivering products or solutions.
Consistently maintaining a positive, proactive attitude and embracing a culture of change.
Ability to travel up to 50% within the United States.
Flexibility to respond to customer calls outside of regular working hours to address customer issues.
Desired: PMP certification or equivalent.
Required Knowledge:
The ideal candidate should have expertise in the following areas:
Experience working with multidisciplinary systems (software and hardware).
Familiarity with RF systems.
Knowledge of Networking & Telecommunications.
Desired: Familiarity with protocols (HTTP/HTTPS, SSH, ICMP, TCP/UDP).
Why is This a Great Opportunity:
We are expanding our North American Team and are actively seeking a talented Professional Services Lead to join our dynamic team at our McLean, VA office.
Salary Type : Annual Salary
Salary Min : $ 135000
Salary Max : $ 150000
Currency Type : USD